HelpDesk Ticket System
Our Help Desk system is an essential part of the IT Department. Any issues that are reported by staff via phone, email, and walk ups is logged in our ticket system. This enables us to have better tracking of district issues, and also provides a stable centralized platform for issue accountability. All staff at ALL LEVELS are expected to use the ticketing system before email and phone requests.
If you are new to the ticket system and need to enter a ticket you can view the tutorial below which will help you navigate reporting an issue. You can access the ticketing system at http://help.portlandschools.org