Embedded Files
Client Tutorial
The PPS Help Desk is the primary tool for tracking and managing support requests for a number of departments. Please submit a ticket for any issues, including those reported via phone, email, or in person. This ensures that departments can effectively track all requests, maintain accountability, and provide a centralized record of district-wide issues. All staff should use the ticketing system before reaching out by email or phone.
Departments Using PPS Help Desk Ticket System
Communications
Data & Reporting
Employee Accounts
Finance/Payroll
Human Resources
Infinite Campus
IT
Multilingual
Student Registration
Sign in with Google
1a. If signing in for the first time, allow SolarWinds Service Desk to access info from Google
2. Select New Ticket
3. Start to Enter Information
4. Enter the request category and subcategoryÂ
Using appropriate categories will ensure the ticket is routed to the proper department and individual who can assist.
5. Check ticket status or update an existing ticket
On the PPS Help Desk Ticket portal, helpful information can be found, including your tickets.
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